Returns & Refund Policy

Returns & Refund Policy

At Aliceland, customer satisfaction is important to us. If something isn't right with your order, we're here to help.

Please review the policy below before requesting a return or refund.

Return Eligibility

Due to hygiene and safety reasons, used or opened press-on nail sets cannot be returned or exchanged, unless they arrive damaged, defective, or you receive the wrong item.

To be eligible for a return or replacement, items must:

  • Be unused and in their original condition.

  • Include the original packaging.

  • Be reported within 7 days of delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

After reviewing your request, we'll offer an appropriate solution, which may include a replacement, refund, or store credit.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once production or fulfillment has started, we may no longer be able to cancel your order.

Refunds

If your refund request is approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to complete the refund after it has been issued.

Exchanges

We currently do not offer direct exchanges.

If your item qualifies for a replacement due to damage, defects, or shipping errors, we'll arrange a replacement at no additional cost.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns for:

  • Opened press-on nail sets.

  • Used products.

  • Items damaged through improper use.

  • Products returned without prior approval.

Contact Us

If you have questions about returns or refunds, please contact us at:

newsolution26@gmail.com

Our support team will review your request and respond within 1-4 business hours.