Frequently Asked Questions

Welcome to Aliceland's FAQ! Here you'll find answers to the most common questions about our handmade press-on nails, orders, shipping, and returns.

Products

What are Aliceland press-on nails made of?

Our press-on nails are made from high-quality ABS material, designed to provide a lightweight, durable, and comfortable fit while achieving a salon-quality look.

Are your press-on nails reusable?

Yes! With proper removal and care, most nail sets can be reused multiple times.

How long do press-on nails last?

Wear time depends on your application method and daily activities.

• Adhesive Tabs: 1–3 days

• Nail Glue: Up to 2–3 weeks

Following our application instructions will help maximize wear time.

Will the nails damage my natural nails?

No. When applied and removed correctly, press-on nails should not damage your natural nails.

How do I choose the right size?

Each nail set includes multiple sizes to help you find the best fit.

If you're unsure, we recommend measuring your natural nails before placing your order.

Orders

Can I change or cancel my order?

Orders can usually be changed or canceled within 12 hours after purchase.

After production or fulfillment begins, we may no longer be able to make changes.

Please contact us as soon as possible if you need assistance.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with tracking information.

You can also visit our Track Order page anytime.

Shipping

Where do you ship?

We currently ship to selected countries. Shipping availability will be displayed during checkout.

How long does shipping take?

Production typically takes 2–5 business days.

Shipping times vary depending on your destination and selected shipping method.

Estimated delivery times are available on our Shipping Policy page.

Do you offer free shipping?

Yes. Free shipping promotions may be available for qualifying orders. Please check our website for current offers.

Returns & Refunds

Can I return my press-on nails?

Due to hygiene reasons, we cannot accept returns on opened or used nail sets unless the item is defective or arrives damaged.

Please review our Returns & Refund Policy for full details.

What if my order arrives damaged?

Please contact us within 7 days of delivery and include photos of the damaged item and packaging.

Our support team will review your request and work to provide an appropriate solution.

Support

How can I contact Aliceland?

We're always happy to help!

Email us at:

newsolution26@gmail.com

We typically respond within 1 - 4 business hours.

Still have questions?

Our customer support team is here to help. Feel free to contact us anytime, and we'll do our best to assist you.