Shipping Policy

Shipping Policy

Thank you for shopping with Aliceland!

We work hard to prepare and deliver every order as quickly and carefully as possible. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1 – 3 business days after payment has been confirmed.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During peak seasons, product launches, or holiday periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated Shipping Times

Delivery times vary depending on your destination and selected shipping method.

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on your shipping address and selected delivery method.

From time to time, Aliceland may offer free shipping promotions on qualifying orders.

Order Tracking

As soon as your order ships, you'll receive a tracking number via email.

You can also visit our Track Order page to check your shipment status at any time.

Please allow up to 48 hours for tracking information to become available after your package has been dispatched.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

Aliceland is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately. We'll do our best to help if your order has not yet entered production or shipping.

Delayed Deliveries

Occasionally, shipping carriers may experience delays due to:

  • Severe weather

  • Customs inspections

  • High shipping volumes

  • Public holidays

  • Unexpected transportation disruptions

While we cannot control carrier delays, we'll gladly assist you in tracking your shipment whenever possible.

Lost Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact our support team.

We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

newsolution26@gmail.com

Our customer support team typically responds within 1 – 4 business hours.